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Below are some frequently asked questions about our business. If you still need assistance please contact us.

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Alarm Systems Frequently Asked Questions

Below are some frequently asked questions about our business. If you still need assistance please contact us.

How do I Program the Time and Date?

Press *6 then enter the master code. Press 1, then enter the time and date as follows (HH:MM:MN:DD:YY) press # twice to exit. Note: when entering the hour, enter in a 24h format example: 7:00pm = 19:00 hours.

How to silence the alarm due to a trouble condition (keypad beeping)

Press * 2 on the keypad. Document what error code or description is presented at the keypad. Press the # key.

Please email our office the trouble condition error code service@allfinesecurity.com If system continues to beep please contact our office.

How to silence Smoke Detector (beeping)
On any keypad, press [*] then 72, to power cycle wired monitored smoke detectors.

If the beeping continues, contact our office and press OPTION 2 for service.

How do I Program the Time and Date?

Press *6 then enter the master code. Press 1, then enter the time and date as follows (HH:MM:MN:DD:YY) press # twice to exit. Note: when entering the hour, enter in a 24h format example: 7:00pm = 19:00 hours.

What does the little yellow triangle mean on the keypad?

When there is a yellow triangle that appears, this means the alarm system has detected a trouble. While in front of the alarm keypad, press *2. Take note of the numbers displayed on screen. Contact our office and press OPTION 2 for Service and advise the representative of the code numbers on screen. The representative will assist you in clearing the trouble.

How do I know the alarm system is ready to arm?

When the alarm system is ready to be armed, the GREEN check mark will appear on the keypad.

How do I know the alarm system is armed?

When the alarm system is armed, there will be a RED light on the keypad with a lock symbol. This RED lock icon when on means system is armed and property is protected.

How do I bypass a zone?

To bypass a zone, simply press *1, then enter the 2-digit zone number you wish to bypass . Finally, press #. (example: *1 03 #) This will bypass that specific zone so you can arm the alarm system. Once the alarm system has been disarmed, you will need to re-bypass again.

How do I test my alarm system?

Before performing any tests, contact our office to put your system on “Testing Mode”. This will avoid any false alarm dispatched of emergency services. Once your system is on “Test” you can test all components of your alarm system. Once complete, we encourage you to contact our office again so we can confirm the testing results.

How To Disarm Your Alarm System?
To disarm your alarm system simply enter your four digit user code.
How To Arm Your Alarm System?
To arm your system, first ensure all zones are closed. When the green checkmark appears on the keypad simply enter your four digit master code.
How To Program A User Code?
Press*5 then enter the master code. The alarm panel will beep, then enter two digit user number (example., 01 for user 1, 02 for user 2, 03 for user 3, etc). Then enter the four digit user code. Press # to exit. You can set individual codes for employees, cleaning staff, guests, etc. It is best practice that everyone has their own code and that user codes are not shared this way you can track who arms and disarms the system.
How To Change Alarm System Master Code?
To change the master code press *5 then the master code, enter 40, then enter the new four digit master code. press # to exit.
What if I have pets?
Our pet immune motion detectors will allow pet movement and still provide protection in your home. Certain motion sensors are designed with pet immunity. Pets under 40lbs will not be detected.
What if I accidentally trip my alarm?
Do not panic! Simply enter your four digit user code to disarm your alarm system.
How long will it take to install my security system?
Every installation is different. A typical installation takes one full day to install.
Do I need a phone line to have my alarm system monitored?
No. We can monitor our alarm systems via an Internet connection or wirelessly via GSM cellular communication.
What happens in the event of a power failure?
The alarm panel has a backup battery. The system will automatically switch to the backup battery when power is absent, then switch back once power is restored. Typical battery run time is about 24 Hours.
Can the system be set when we are in the house?
Yes, arming the system is STAY mode will protect all windows and doors and bypass the motion detectors so you can walk freely in your home and still have the protection you desire.

Contact Us To Learn More

We’re happy to answer any questions you may have about our security services and systems. If you would like more information about how our products and services can help or you would just like to better understand one of our products simply let us know, we’re here to help!

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